ITS-BISS III
Functional Area 1
Integrated Program Support
4.1 Policy
The Clinger Cohen Act, Paperwork Reduction Act, Federal Information Security Management Act, and other Federal ITIM statutes, policies, and executive orders require EPA and other Federal CIOs to establish and implement policies, plans, and controls to ensure the effective management of Federal information technology resources. The contractor shall provide services to support compliance with these and other related statutory, regulatory, and policy requirements.
4.2 Planning
The Paperwork Reduction Act requires federal agencies to develop and maintain a strategic Information Resources Management (IRM) Plan that describes how ITIM activities support the accomplishment of EPA missions. The Clinger-Cohen Act, as implemented in federal policies and directives, requires agencies to develop and implement strategic and tactical ITIM plans. EPA also is seeking contractor support to strengthen its planning function and operations in areas of IT Capacity Planning and Green IT.
4.3 Security
EPA’s information security requirements are growing in response to new information security challenges and the ongoing requirements of federal policies and statutes. EPA is continuing to build and strengthen its information security function and operations in response to these challenges with the goal of ensuring that EPA maintains its high level of compliance and performance. EPA intends to award the majority of Risk and Technical Vulnerability Assessment Support Task Orders under Functional Area 2. However, these security services may be provided under Functional Area 1 when a customer requests them as part of a larger Integrated Program Support Task Order.
4.4 Investment Management Advice, Assistance, and Support
EPA requires support to maintain and mature its investment management functions and operations. The contractor shall provide comprehensive investment planning and management advice and assistance to support EPA’s Capital Planning and Investment Control (CPIC) Program. The contractor shall provide similar support to other EPA organizations seeking to develop and maintain an internal investment management capability.
4.5 Enterprise Architecture
EPA requires an implementable Enterprise Architecture (EA) to improve the efficiency and effectiveness of how EPA business processes and practices support mission goals and manage data necessary to produce the right information for the right people in the right format. EPA’s EA Program facilitates improved EPA operations and performance by providing architectural guidance, tools and training. The contractor shall provide a broad range of technical and professional services to support EPA’s enterprise architecture functions and operations at all levels of the organization and at all layers of the architecture.
4.6 IT Architecture Management and Planning Support
The contractor shall provide advice and assistance to support the planning and management of EPA’s Information Technology Architecture.
4.7 Program Management Support
The contractor shall provide program management and governance support to EPA. EPA requires advice and assistance to ensure oversight and support for ITIM activities at both the enterprise and program office levels. This includes but may not be limited to support for EPA’s key governance structures and entities, including the Quality and Information Council (QIC) and its subcommittees and working groups. The contractor shall provide a comprehensive range of technical and professional services such as strategic consulting, portfolio management support, and other analytical and process support services to improve EPA ITIM governance and program management.
4.8 Organizational Development and Human Capital Management
EPA requires advice and assistance in developing and strengthening its ITIM organizations and human capital management approaches. OEI and OTOP continue to transform existing business models to improve performance, better serve customers, and better lead on government-wide ITIM initiatives. Other EPA organizations are also seeking to transform their ITIM organization and operations in response to these and other business drivers. These transformation requirements reflect one aspect of EPA’s need for organizational development and human capital management services. The contractor shall provide a broad range of technical and professional services to support ITIM organizational development and human capital management at all levels of the organization.
4.9 Customer Relationship Management
The contractor shall provide a broad range of technical and professional services to support EPA’s customer relationship management function and operations at all levels of the organization. This support may include, but not be limited to providing advice and assistance to OEI and other EPA offices to support the planning, analysis, design, development, implementation, and management of ITIM services and support. It may also include performing customer, market, and emerging issues research, including providing timely advice on customer demographics, needs, and preferences, as well as providing research and recommendations on the best techniques for reaching and communicating with these potential customers and stakeholders with data and information.
4.10 Studies, Analyses, and Program Support
The contractor shall provide a broad range of technical and professional services in performing studies and analyses, and providing general program support for a broad range of ITIM programs and issues. These analyses may be required to support program management, ITIM operations, program or policy decision making, or other program activities.
4.11 Communication Support
EPA requires communication support to effectively communicate information about its ITIM program, projects, and services to both internal and external parties (e.g., Congress and the public). The contractor shall provide a broad range of technical and professional services to support EPA ITIM communications activities. The contractor shall provide these services and support across EPA and to all levels of ITIM organizations.
4.12 Training and Conference and Meeting Support
The contractor shall provide a broad range of technical and professional services to support EPA’s ITIM training requirements. The range of training that may be provided under this contract may include, but not be limited to, the provision of training to support all functional areas of this SOW. Examples include: policy, EA, CPIC, security, project management tools, communication, and customer service.