Network Operations and Help Desk Support

Increase situational awareness and customer responsiveness.

Protection of our data and networks that support them are becoming more complex with technological advances and increased attacks. 

DSA designs and optimizes networks to ensure they are secure and reliable. We develop information technology strategies that create a comprehensive Defense-in-Depth program to ensure the protection of vital information and infrastructure. We overlay this with the latest technologies in service desk support to minimize network, applications, and customer anomalies.

DSA can staff and maintain a customer support center using the Information Technology Infrastructure Library (ITIL) process to provide ITIL Tier I, II, and III support to all services, technologies, and applications.

DSA’s proven network operations (NETOPS) and help desk solutions provide protection of your critical data and network infrastructures.