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DSA Whitepaper
Moving Enterprise Knowledge Management
from
Concept to Reality
Effective Knowledge Management practices provide a mechanism to transfer knowledge from one to many through the use of people, process and technology. |
Executive Summary: Knowledge Management is a term that is used throughout the Information Technology (IT) community with regularity when talking about any number of aspects of organizational collaboration. Wikipedia defines Knowledge Management as "a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice."
In many cases organizations understand the need for Knowledge Management but don't fully comprehend how to implement it effectively, instead developing storage systems that might include document management capabilities, discussion forums or some social software capability. Organizations also implement solutions utilizing Microsoft SharePoint, WebSphere and a host of other collaborative solutions to facilitate Knowledge Management, however, while an IT solution is important, it's critical to recognize that technology is only an enabler for Knowledge Management. Even the best IT system is insufficient in providing Knowledge Management as an out-of-the-box, self contained solution.
Knowledge Management is a process – a methodology by which valued information from individuals and communities is captured and made available, connecting those who know with those who need to know.
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