Guiding Principles
Mission & Vision
The 10 Point DSA Difference
Commitment to Customer Service
Executive Bios
Federal Advisory Board
Clients
Awards
Business Partners
Giving Back
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The DSA Commitment to Customer Service
DSA is proud of our customer service track record that is supported by comprehensive independent surveys conducted as recently as spring of 2006. Over 90% of our clients surveyed will refer us and will engage with DSA in another program. Over half of our clients surveyed scored us as a perfect “10” when asked if there was anything else that DSA could do to better service their account. We see this as a reflection of our pro-active service, and we are dedicated to continuing to drive IT solutions. DSA learned, through the most recent survey, that our clients often see us as a niche provider within the specific deliverable assignment, so we will work to share the breadth of our services to help create IT solutions to meet your diverse needs.
The DSA Advantage
Our points of differentiation not only lead to top service and results, but they serve as the platform to create solutions that consistently inspire innovative change. We go beyond answering questions and fulfilling tactical implementation needs to recommending strategic solutions that deliver results.
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