Encore IITask Area 3 - Performance Benchmarking

This task area includes program, functional, technical, and data benchmarking efforts, and development of related benchmarking tools and methods for integration.  The contractor shall consider current and emerging technologies, information infrastructures, and ongoing and future IT systems support.  This task area also provides for baselining of existing legacy systems, which is the first step in the selection of migration systems supporting functional activities.  The contractor shall develop a baseline inventory to show the “as-is” process and underlying information systems and technology.  The contractor shall perform the following activities for services required under this task area:

Program Benchmarking  Examine and evaluate functional and technical programs for integration implications.  Review factors such as operational scope, functional and process relationships, business practices, resource requirements and cost impacts.

Functional Benchmarking  Review and analyze defined work processes and information needs of users within and across the functional area being examined.  This includes functional and cross-functional requirements definition, functional descriptions, functional architectures and requirements validation.

Technical Benchmarking  Examine current and emerging technologies for effectiveness and/or potential to support customer needs.  These technologies/systems/services may include legacy systems or migration to new technologies.

Data Benchmarking  Review and analyze data, databases and cross-functional data sharing relating to the effectiveness of the information support provided to functional elements of the end-users.

Benchmarking Tools and Methods  Develop new or modify existing tools and methods to enable a disciplined process of benchmarking.  Examples include templates, checklists, models and guidelines.

Baseline Definition  Identify the baseline of support for the functional area or activity either being supported or for which support is contemplated.  These efforts include business systems analysis of functions and the inventory of support tools and their use.  The contractor shall support configuration management of the GIG from the DoD and other end-user perspective.  Perform the initial steps of establishing or reviewing operations, processes, data and information baseline for the functional activity.  Since integration is an iterative process between various elements of the organization and its processes or operations, the contractor shall conduct the recurring steps to define, evaluate and implement the incremental improvements needed to achieve simplified and streamlined operation of the functional activity.  The contractor shall also perform the following tasks:

Evaluate Existing Operations or Processes and Data  Document and analyze differences in the way common functional operations or processes are executed or interfaced, benchmark these processes against the best public and private sector achievements, identify existing “as-is” processes and data, and document known problems in existing processes and data that must be corrected to provide a functionally adequate standard.  Recommend data processes, interfaces and data baselines that together meet the process and associated information needs of the functional activity.

Establish Operations and Data Baselines  Recommend proposed operations/processes, data baselines, and interfaces based upon peacetime or normal operations and anticipated wartime, mobilization, or emergency operations.

Support  Performance benchmarking is needed to meet customer requirements and provide for service-level agreements.  Provide benchmarking tools and methods of integration that consider current and emerging technologies, end-user agency information infrastructures and ongoing and future IT systems support.  Baselining of existing legacy systems is the first step in the selection of migration systems supporting functional activities, which provides an inventory of the “as-is” process and underlying information systems and technology.  Key activities include examination and evaluation of functional and technical programs for integration implications, functional and cross-functional requirement definition, functional descriptions, functional architectures, and requirements validation; examination of current and emerging technologies for effectiveness and/or potential to support customer needs; review and analysis of data, database, and cross-functional data sharing; evaluation of existing operations or processes and data; and recommendation of proposed operations/processes, data baselines, and interfaces.  Support the development of Service Level Agreement (SLA) metrics based on benchmark results.