Encore IITask Area 20 – Managed Services

This task area provides for acquisition of managed services.  Specific service elements may include computer room production capacity, application maintenance, configuration management, network support, performance monitoring and tuning, system backup and recovery, database management, storage management, data protection and management, help desk, system operations, infrastructure facilities, and information security.  In the provision of managed services, the components used by the service provider may include, but are not limited to, facilities, hardware and software, network connectivity, labor, and other infrastructure.